Zappy

About Zappy

Zappy is a fast-growing Business Process Outsourcing (BPO) partner supporting modern healthcare and telemedicine practices. We provide high-level operational, billing, administrative, and sales support to help practices scale efficiently.

We are currently hiring on behalf of a cash-based telemedicine medical practice specializing in hormone health, medical weight loss, and longevity optimization. This practice delivers personalized, high-quality virtual care with a strong emphasis on patient experience.

Position Overview

We are seeking a highly organized, detail-oriented Medical Billing & Revenue Cycle Administrator (remote - part-time) to manage the full revenue cycle and support operational efficiency.

This role is critical to maintaining financial accuracy, membership integrity, and a smooth administrative workflow. The ideal candidate has strong experience in medical billing, is highly proficient with EMR systems, and works independently without requiring constant oversight.

This position will begin at 5–7 hours per week, with strong expectations of increasing hours as the practice scales.

Location is flexible. Strong written English communication skills are required.

Key Responsibilities

Revenue Cycle Management

• Oversee the full revenue cycle from onboarding through reconciliation

• Manage patient onboarding and payment workflows (HYFIN system)

• Audit active patient memberships to ensure correct enrollment in payment plans

• Verify and process pharmacy-related charges accurately

• Generate biweekly revenue reports broken down by membership type

• Support commission-based payment calculations

Billing & Payment Support

• Communicate with patients via email regarding billing questions, payment issues, and outstanding balances

• Ensure all charges are accurate and reconciled in a timely manner

• Maintain accurate financial documentation and internal records

Insurance & Authorizations

• Communicate with insurance companies and labs to confirm correct diagnosis coding for bloodwork

• Complete and track prior authorizations for medications

• Proactively follow up to prevent care delays

Administrative & Operational Support

• Monitor incoming faxes and triage appropriately

• Manage scanned mail and digital documentation

• Maintain organized patient records within the EMR

• Own and maintain operational spreadsheets

• Assist with additional administrative tasks that improve provider efficiency

Required Qualifications

• Strong experience in medical billing and revenue cycle management

• High proficiency with EMR systems (required)

• Experience completing prior authorizations

• Experience communicating with patients and insurance providers

• Strong written English communication skills

• Proficiency with spreadsheets and reporting

• Ability to work independently and solve problems without constant supervision

Preferred Qualifications

• Experience in wellness, hormone therapy, weight loss, or longevity practices

• Experience in membership-based or cash-pay models

• Prior administrative experience such as scheduling

• Familiarity with telemedicine workflows

Ideal Candidate

You are:

• Detail-oriented and process-driven

• Comfortable owning financial workflows end-to-end

• Proactive and solution-oriented

• Professional in all written communications

• Reliable, organized, and efficient

• Motivated to support a growing healthcare practice

Performance Metrics

• Billing accuracy and membership audit integrity

• Timeliness of payment processing and reporting

• Reduction in billing errors and reimbursement delays

• Responsiveness to patient and insurance inquiries

• Operational efficiency improvements

Position Details

• Part-time (5–7 hours/week initially, expected to grow)

• Remote

• Flexible location

• Competitive hourly compensation based on experience